All your questions about carpet cleaning answered

Residential and Commercial Carpet Cleaners for Surrey, Sussex and South West London

Let us bring your carpets back to life

Carpet Cleaning

Commercial Carpet Cleaning

Upholstery cleaning

Curtain Cleaning

Leather Cleaning

FAQ

How Long will my carpets take to dry?
Will you be able to remove all stains on my carpet?
Will I have to move my furniture out before the cleaning starts?
How long should I wait before walking on the carpets?
How often should carpets be cleaned?
I work during the day, can you clean whilst I'm away?
Are you fully trained?
What method of payment do you accept?

Q: How Long will my carpets take to dry?

A: Every carpet will be different depending on the treatment and the thickness, however, most carpets should be dry in 2-3 hours.

Q: Will you be able to remove all stains on my carpet?

A: Every stain will be treated however, there are instances where some stains simply can't be completely removed. There are certain dyes, food colourings and some other products that can cause permanent damage to fabrics. Complete removal can also be dependant on the length of time the stain has been in existence therefore it is imperative to have stains treated at once.

Q: Will I have to move my furniture out before the cleaning starts?

A: No. This is not necessary as our staff will move the furniture as and when they need to treat the respective sections of the room. If you have expensive or delicate items that could be broken, we recommend that you move these before our arrival just for your peace of mind. If you are at all unsure or you have a particularly heavy piece of furniture then just give us a call.

Q: How long should I wait before walking on the carpets?

A: Ideally the carpets will be completely dry before there is any footfall, however, 3 hours after cleaning is normally fine.

Q: How often should carpets be cleaned?

A: That depends on the amount of use the carpet receives as well as the quality of the carpet. A residential property should look at cleaning carpets each 6 months to a year. Offices and buildings that receive considerable amounts of footfall should be looking at between every 3-6 months.

Q: I work during the day, can you clean whilst I'm away?

A: If you wish, this is perfectly fine. We can arrange to pick up the key and drop them back on completion if that helps.

Q: Are you fully trained?

A: Yes. It is imperative that all staff are kept up to yearly date with the latest cleaning equipment and techniques.Certificates can be produced if required.

Q: What method of payment do you accept?

A: We prefer cash or cheque on the day, though we can take credit card payment through Paypal.

The areas that we currently operate are:
W4,W6,W8,W14,SW1,SW2,SW3,SW4,SW5,SW6 SW7,SW9,SW10,SW11,SW12,SW13,SW14, SW15,SW16SW17,SW18,SW19,SW20, SouthWestLondon,Twickenham,Richmond, Kingston,Epsom,Tadworth,Esher,Leatherhead, Croydon,Guildford,Godalming,Dorking,Sutton, Reigate,Redhill,Gatwick,Horsham,Horley, Crawley,Surrey,West Sussex,East Sussex

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